Policies
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you opt something from our website or application, as part of the buying and selling product or service process, we collect the personal information you give us such as your name, address and email address.
When you browse our application or company or website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing : With your permission, we may send you emails about our application or website, new products, services and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at +91 7996 993 994 or mailing us at:
Washefy,
# 94, Lalbagh Road,
Mi s s ion Road,
Bangalore – 560029, INDIA.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our company’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
http://washefy.in/
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 – COOKIES
We use cookies to maintain the session of your user. It is not used to personally identify you on other websites.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@washefy.in
or by mail at Washefy, # 94, Lalbagh Road, Mi s s ion Road, Bangalore – 560029, INDIA.
[Re: Privacy Compliance Officer]
Refund Policy
Returns
Refunds are granted only when Washefy is not able to provide the booked service due to unforeseen situations. Customers need to request a refund within 24 hours from the time of the booked service. Approved refunds will be credited within 7 working days through the original mode of payment.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@washefy.in.
Cancellation Policy
Customers can cancel a booking 12 hours before a scheduled service without cancellation charges. Cancellation less than 12 hours to the scheduled appointment will incur a 50% cancellation charge. No refund will be provided in the event of a cancellation in-service or after service, or no-show.
REFUND/CANCELLATION:
The Service booking order cannot be cancelled on the date of issue of service, minimum service charges i.e. 20% of total payment will be deducted if done so.
COUPONS, DISCOUNTS AND GIFT CARDS:
Coupons codes, if any available should be applied before the services are booked. No discounts or coupons will be entertained after the issue of
service or at the time of payment.
Terms of Service
By booking a service with Washefy, customers agree to our terms and rates.
Customers are advised to ensure that their car is ready for servicing on the date given.
Washefy does not entertain any previous damage to the car.
Service times will not be the same due to traffic, weather, or unforeseen circumstances.
Customers are respectfully advised to remove valuables from the car before service.
In case of any questions, kindly contact our customer care department.